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Frequently Asked Questions
Q1: What are your standard trade terms?
We support multiple trade terms including EXW, FOB, CFR, CIF, DDU, and DDP to suit your logistics needs.
Q2: What is the typical delivery timeframe?
Normal delivery is within 7 days. The specific timeline depends on the ordered items and the total quantity.
Q3: How is the equipment packed for international shipping?
We use professional polyfoam and robust wooden cases for the desiccant rotors to ensure maximum safety during transit.
Q4: Do you provide customized manufacturing?
Yes, we specialize in offering customized services based on specific client requirements and technical samples.
Q5: What are the accepted payment methods?
We require 100% advance payment before delivery via T/T (Telegraphic Transfer) or L/C (Letter of Credit).
Q6: Can I request a product sample?
Samples can be supplied if parts are in stock; however, customers are responsible for both the sample cost and courier fees.
Elixir Logistics
