What is your core service concept?
Our service concept is based on the principle that quality determines success or failure, and service determines the future.
Do you provide technical training for the equipment?
Yes, we provide standardized customer operation training and comprehensive equipment maintenance training to ensure smooth operation.
How do you handle technical support and emergency repairs?
We offer free technical telephone guidance 24 hours a day with countermeasures provided within 30 minutes. If necessary, professional technical personnel will arrive at the site within 24 hours.
What are your equipment inspection and spare parts policies?
We conduct regular active and preventive inspections (monthly and quarterly). Common accessories are dispatched on the same day, and customized parts warehouses can be established based on your specific equipment needs.
What are the available shipping and payment terms?
We accept domestic shipping within China to designated locations and international shipping via FOB, CIF, or factory pick-up. Payment methods support major banking institutions.
Is customization available and how long does it take?
Yes, we accept customization requests. The lead time for customized equipment typically ranges from 1 to 3 months depending on the specifications.
Elixir Logistics
